Privacy Policy

Gathering Non-Personally Identifiable Information

When you access this website, FITKANG and its service providers may automatically collect technical and usage information, including the pages you visit, the order in which you visit them, links you select, referring pages, IP address, device type, browser type, operating system, language preferences and approximate geographic location.

This information does not directly identify you. We use it to maintain website security, diagnose technical issues, understand how visitors use the site, improve website performance and content, and measure the effectiveness of marketing activities.

GDPR Privacy Notice

Where the European Union General Data Protection Regulation (GDPR), UK GDPR or similar privacy laws apply, FITKANG processes personal Information only when a valid legal basis exists. Depending on the circumstances, this may include your consent, performance of a contract, compliance with a legal obligation or our legitimate business interests.

Non-essential cookies and similar tracking technologies will be activated only where permitted by applicable law or after the required consent has been obtained. You may accept, reject or manage applicable cookie preferences through the cookie controls provided on the website.

Gathering Personally Identifiable Information

Certain areas of the website may ask you to provide personal Information such as your name, business email address, telephone or WhatsApp number, company name, country, product interests and inquiry details. We may collect this Information when you submit a contact form, request a quotation, register an account, subscribe to communications or otherwise contact FITKANG.

FITKANG does not knowingly collect personal Information from children below the minimum legal age in their jurisdiction without appropriate parental or guardian consent. Our website and services are intended primarily for business users and adults. If you believe a child has provided personal Information to us, please contact us so that we can take appropriate action.

FITKANG cannot control the conduct of other website visitors or external parties. If you believe another person has improperly collected or used your Information through this website, please contact sales01@hk-healthsauna.com.

Non-Personally Identifiable Information

FITKANG may use non-personally identifiable and aggregated information to analyze website traffic, understand market interests, improve online services, develop relevant content and evaluate the performance of different areas of the website.

Our website may contain links to websites operated by third parties. FITKANG is not responsible for the privacy, security, content or practices of those external websites. We encourage you to review the privacy policy of each third-party website before providing Information.

Use of Personally Identifiable Information

FITKANG may use personal Information to respond to inquiries, prepare quotations, provide requested products or services, process orders, communicate about OEM/ODM projects, deliver customer support, improve our services and comply with legal or regulatory requirements.

Where permitted, we may also use your contact details to send product updates, company news or other business communications that may be relevant to you. You may opt out of promotional communications at any time by using the unsubscribe method in the message or contacting us directly. Service-related and transactional communications may still be sent when necessary.

Information may be shared with trusted service providers that help us operate our website, communicate with customers, process business requests, manage logistics or provide technical services. These providers may use Information only for the agreed purpose and must protect it appropriately.

FITKANG may disclose Information when required by law, legal process or a competent authority; to protect our rights, property, systems, customers or employees; to investigate suspected fraud or security incidents; or in connection with a merger, acquisition, restructuring or transfer of business assets, subject to applicable law.

A promotion, event or specific service may include an additional privacy notice. Where that notice conflicts with this Privacy Policy, the more specific notice will govern that activity.

Security

FITKANG applies reasonable administrative, technical and organizational safeguards designed to protect Information against unauthorized access, loss, misuse, alteration or disclosure. Access is limited to personnel and service providers who need the Information for legitimate business purposes.

No internet transmission or storage system can be guaranteed to be completely secure. Although we work to protect your Information, FITKANG cannot guarantee absolute security. Questions or suspected security issues may be reported to sales01@hk-healthsauna.com.

Retention and Destruction of Your Information

We retain personal Information only for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements and meet legal, tax, regulatory or compliance obligations.

When Information is no longer required, we will delete, anonymize or securely dispose of it in accordance with applicable requirements and our internal procedures. We take reasonable steps to preserve confidentiality and prevent unauthorized access throughout the retention and destruction process.

Your Rights

Depending on your location and applicable law, you may have the right to request access to or a copy of your personal Information, correct inaccurate Information, request deletion, restrict or object to certain processing, request data portability, and withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing completed before the withdrawal.

To exercise a privacy right, email sales01@hk-healthsauna.com and describe your request. We may need to verify your identity before responding. You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.